1. DATE RECOGNITION:
– Check-in time: After 14:00. Check out time: Before 12:00.
– You must inform in advance if you need early check-in and late check out.
– Early check-in and late check-out are subject to availability of Party A and additional costs are as follows:
+ Early check-in from 00:00 until 3:00: Calculated by 1 night room charge
+ Early check-in from 03:00 until 6:00: Calculated by 80% of room rate
+ Early check-in from 6:00 until before 10:00: Charge 30%.
+ Early check-in after 10:00 PM: no extra charge
+ Late check out after 12:00 until 15:00: 30% charge
+ Late check out from after 15:00 until 18:00: 50% charge
+ Late check out after 18:00: Calculated by 1 night of room charge
2. BOOKING PROCESS:
– Reservations must be in writing and delivered to Party A’s booking department via cooperation contract or via email.
Time of booking notice: 5 days before check-in date.
– The hotel will confirm your reservation within 24 hours after receiving the booking request.
– Booking documents must be confirmed between the two parties through signatures and legal seals.
3. CHILDREN AND ACCESSORIES THREE
– Children under 6 years old sharing bed with parents, free of charge room and breakfast.
– Children from 6 years old to 12 years old, sharing a room with parents will charge an extra surcharge of 150,000 VND / baby, including breakfast, free items in the room and extra beds.
– Children over 12 years old are considered an adult.
– Children second, under 12 years old sharing a room with parents, no extra bed, no extra breakfast fare for children.
Each room, only allowed to list up to 01 extra bed.
4. CANCELLATION POLICY / BOOKING:
In case of cancellation / cancellation of the booking, you must inform the Hotel 3 days in advance of the check-in date. If your party informs later than the above time, it is considered as a violation of the cancellation / cancellation policy and must pay 50% of the value of the service used (equivalent to the deposit amount, not refundable).
In case the guest does not come to check in on the booked date without prior notice, you must pay the hotel the full amount of the service according to the contract or according to the reservation confirmation letter.
Thank you very much!